Customer information

Customer information for orders through the online shop

  1. Conclusion of contract through the online shop

The presentation of products in our online shop is not a binding offer on our part. A binding offer to purchase the products in the shopping cart shall only be made after you have chosen products from our range, placed them in the shopping cart, finally checked the selected shopping cart items and your other order information for any errors on the summary page and, if necessary, corrected these with the delete and amendment functions, and clicked “buy now”. You will only be able to send your order after you have accepted these standard terms and conditions.

We will then send an automatic order confirmation to the email address used when entering the order. This order confirmation will contain a summary of your order, which you can print. This automatic order confirmation merely records the receipt of your order by us and does not constitute acceptance of your offer. The purchase contract shall only be concluded when we accept your offer by email in writing or by delivering the ordered goods. Please refer to the individual product descriptions in our online shop for the material characteristics of the products in our range, as well as the period of validity of time-limited offers.

You can print or save your order before you send your order or review it in the order confirmation.

  1. Customer account and storage of the contractual text after conclusion of the contract and access to information

Orders can be placed via a customer account (online account) on our website or without a customer account, as a guest.

For orders via a customer account (online account), you must enter a username and a password. These data shall not be passed on to third parties. In the event that these data are passed on to third parties. the registered user (customer) shall be liable for orders being placed by using his data (username, password), and for claims resulting thereof.

In case of an order via customer account (online-account), the summary of the order, the details provided by the customer during the ordering process shall be stored by us and may be viewed by the customer in the customer account (online-account).

This information as well as the standard terms and conditions valid at the time of ordering shall also be included with your delivery.

  1. Languages available for the conclusion of the contract

Languages: German and English.